Introduction of chat1chat

Mshop provides chat1chat, break through the connection of online shop and instant messaging tool!

Connecting the WhatsApp Business API to the chat1chat tool, the customer service can chat with the customer in the backend system directly, and the order notice and its status can be sent by WhatsApp automatically!

What is WhatsApp Business API

WhatsApp Business API available for businesses to automate communications with auto-reply, implement of WhatsApp chatbots encourages interactive messages between Merchants and Customers.

Shortly, WhatsApp Business API helps businesses to make a personalized communication flow that works better for their customers.

Through the WhatsApp Business App, it helps merchants connect with customers and offer the information and discount of their products and services and support them through their purchasing journey.

chat1chat features

Auto-send Order Notice by WhatsApp

Including order content, order status update, delivery notice

WhatsApp chat

Well-organize of WhatsApp chat records

Multi-chat windows for customer service

Support with multi-chat windows, and allow multi staff to login for customer service

Chat History

Easy for every staff for checking the  chat history

Official Whatsapp API + Mshop chat1chat

  • Unlimited customer usage
  • New order notification
  • Chatting and History
  • Simple CRM
    – Abandon cart notification
    – Segmentation push / broadcast
Enquiry

* Official WhatsApp API msg required for additional charges, according to 3rd party service price 

Additional Purchase Items :

 

Growth Plan
Advance Plan
  • chat1chat is included in Enterprise Plan, no extra fee is required